Frequently Asked Questions

Getting Started

  • Invisible illnesses refer to a wide range of medical conditions that may not be immediately apparent or visible to others. These can include chronic pain conditions, autoimmune diseases, mental health disorders, and many others. Chronius focuses on providing care specifically tailored to the unique challenges faced by individuals living with these conditions.

  • To become a Chronius patient, click here to create an account and book your first visit.

    Or if you’d first like to speak to our team, click here.

  • Yes! Chronius Health's virtual primary care services can be accessed from anywhere in Florida with a reliable internet connection. Our telehealth platform allows you to schedule video or phone consultations with your primary care provider at your convenience, from the comfort of your own home.

  • Once you become a Chronius Health patient, you can easily self-schedule appointments through our secure platform.

What Sets Chronius Apart

  • We focus exclusively on the unique needs of individuals with invisible and complex chronic illnesses.

    Our virtual-first approach allows us to provide convenient, personalized care tailored specifically to your health challenges. All in the comfort of your own home.

    In addition, our comprehensive patient empowerment platform enables you to manage your health journey more effectively by centralizing your medical records, tracking your symptoms, and guiding your next steps.

  • While functional medicine plays a valuable role in healthcare, we take a comprehensive approach, utilizing every tool in the toolbox.

    We specialize in addressing invisible illnesses, integrating functional and traditional medicine to offer a broader range of expertise. Our care team includes experts in various medical disciplines, including integrative medicine, enabling us to provide a holistic view and tackle the intricate needs of individuals living with chronic conditions.

    At Chronius, we are just as committed to getting to the root cause of a patient's symptoms.

    By combining the strengths of both traditional medicine and functional medicine, we ensure a well-rounded approach to your care. Our goal is to empower you with personalized, integrated care that addresses the complexities of your health challenges.

  • While specialty autoimmune care, including virtual rheumatology clinics, is essential for managing specific conditions, Chronius takes a more holistic overview of your health.

    We use a comprehensive approach to consider how complex, chronic illnesses affect multiple systems in your body, ensuring your overall well-being. Our diverse care team addresses all aspects of your health, going beyond the silo of a single medical discipline, like rheumatology.

    We also offer all the services you would expect from a traditional primary care provider, including preventive care, management of acute and chronic conditions, vaccination planning, health screenings, and more.

    We also work collaboratively with all your specialists, including virtual specialty clinics, seamlessly coordinating your care for the best outcomes.

  • We know first-hand that the majority of patients with complex, chronic conditions often experience multiple co-existing health challenges, known as being polychronic.

    Unlike virtual clinics that focus on a single condition, we take a holistic approach, considering the big picture in your treatment plan.

    Our care team is trained to address the unique complexities of polychronic patients, ensuring that all aspects of your health are considered and integrated into your personalized care plan.

  • At Chronius, we put the power in your hands. Our patient empowerment platform helps you centralize your medical records, track symptoms, and set goals, allowing you to actively participate in your care and make informed decisions alongside your dedicated care team.

  • Our virtual-first approach allows you to access healthcare from anywhere, eliminating the need for physical office visits.

    This not only saves you time and travel but also provides greater convenience and accessibility to our specialized care services.

Care Team and Services

  • Our team consists of internal medicine doctors, nurse practitioners, nurses, medical assistants, board-certified patient advocates, behavioral therapists, and registered dietitians.

    All are trained in complex, chronic conditions, and all are deeply committed to our mission of providing empathetic care.

    Your care team will work together to create a customized care plan that addresses your unique needs and health goals.

    Learn more about your care team here.

  • Absolutely! Chronius embraces a collaborative approach to healthcare.

    We work closely with your existing specialists to ensure seamless coordination and provide comprehensive care that addresses all aspects of your health.

  • As a Chronius patient you have access to: unlimited messaging with your interdisciplinary care team, virtual visits, robust care coordination, and access to our patient empowerment platform. It also includes personalized care plans tailored to your individual needs.

  • We strive to provide timely responses to all messages, because we understand that, often when living with a chronic illness, a time sensitive response can be the difference in you making an unnecessary ER trip.

    Our care team will get back to you as soon as possible, usually within 24 hours, during regular business hours.

  • Absolutely! We welcome the involvement of family members or caregivers in your care journey. With your permission, we can include them in communications and coordinate efforts to ensure the best possible support for you.

  • At our virtual-only primary care practice, we have the capabilities and tools to serve as your sole PCP, providing comprehensive care from the comfort of your home. While we adeptly handle most health concerns virtually, there are instances—like vaccine administration, specific physical exams, or treatments such as wound suturing—that necessitate in-person care.

    If that's the case, our trusted partners are available for house calls, though this is dependent on your location. Alternatively, if you have a preference for a local visit, we can not only help connect you to a nearby PCP but also actively collaborate with them to ensure consistent and coordinated care. Our commitment is to ensure your healthcare is streamlined, friendly, and always tailored to your needs.

  • Our virtual primary care practice is equipped to handle a wide variety of testing needs.

    If your consultation indicates the necessity for tests, our Care Advocate team will be on hand to help. They'll assist in scheduling your test, whether it's identifying a lab that accepts your insurance, arranging an in-home blood draw, or locating a nearby health service provider for more specialized testing with the earliest availability.

    Even though consultations are virtual, we prioritize ensuring that patients receive testing that is covered by their insurance and is as convenient as possible.

    Once we receive your test results, we'll promptly schedule a follow-up virtual consultation to discuss the findings and the next steps in your care.

  • At Chronius, we're deeply committed to ensuring our patients have access to the treatments they need, especially when dealing with complex chronic conditions. Whether it's IV therapies, feeding tubes, or even cutting-edge experimental treatments, we're prepared to prescribe and oversee their management, just as any primary care provider would.

    Our approach is strictly grounded in evidence-based medicine; we will only prescribe treatments that have solid scientific backing. However, we're also always on the lookout for emerging treatment options, recognizing that the world of medical research moves rapidly.

    We don't just stop at prescribing. We understand that navigating insurance and specialty pharmacies can be a challenge. That's why we're here to advocate for you. If there are hurdles with insurance approvals, we'll step in to fight for your right to treatment. And when it comes to specialty pharmacies or specific requirements, our team will work alongside you to find the perfect fit and coordinate the logistics. At Chronius, our goal is to make it as straightforward as possible for you to receive the best care.

  • Our practice is highly proactive when it comes to specialty testing. We believe in streamlining your care journey as efficiently as possible. To that end, if you have a specialist appointment on the horizon, we work closely with you to anticipate and complete the necessary tests your specialist might request.

    This approach ensures that, during the specialist visit, your doctor is equipped with all the information they need to take the next steps in your care without delay. Our primary goal is to ensure you receive timely and comprehensive care at every stage.

Payment

  • For our primary care visits, we are currently a self-pay practice. However, we are actively working on getting-in-network. In the interim, every visit with us costs no more than the cost of an average co-pay.

    We do submit superbills on your behalf to your insurance company for potential out-of-network reimbursement.

    Moreover, our nutrition and mental health therapy appointments are provided by partners who do take insurance. And all testing and specialist referrals will be prioritized to be within your insurance plan’s coverage.

  • Primary care visits are $40 per appointment, regardless of your insurance.

  • We accept various payment methods, including credit and debit cards.

    We also offer receipts to submit for you to pay with your HSA/FSA as well.

Privacy and Security

  • Your personal health information is treated with the utmost confidentiality and is only shared with members of the Chronius team who are directly involved in your care.

    Our secure care navigation platform ensures that your information is accessible only to authorized healthcare professionals, guaranteeing the highest level of privacy and security for your medical data.

  • Protecting your privacy and the security of your personal information is our top priority.

    Chronius utilizes a secure care navigation platform with advanced encryption measures to ensure the confidentiality of your medical records and communication with your healthcare team. See here to learn more.